1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept Progressive Leasing, Acima Credit, and money transfer via Zelle©
1.6 Can I amend and cancel my order?
Please give us a call @ 844-FURNITURE (387-6488) or email: email@example.com
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 24 hours, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
Our delivery service takes 48-72 hours aprox - or up to two weeks depending on your location and product availability (please provide your ZIP Code when calling for an ETA)
2.3 How can I track my delivery?
Feel free to text or WhatsApp us @ 1-305-387-6488
2.4 What are the shipping charges like?
Our white glove In-home delivery & assembly service cost from $89 to $200 USD. The professional delivery team will set-up all your new furniture and take packaging and boxes with them (do not include old furniture/mattress removal)
2.5 Can I change my shipping address after my order has been confirmed?
You can change your shipping address sending an email to: firstname.lastname@example.org email must be send from the same email used for payment or that is shown in your credit/leasing application
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Service Team at email@example.com and we will get back to you ASAP.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Service Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you ASAP.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Service Team at email@example.com and we will get back to you ASAP.
2.9 I’ve purchased the wrong size or color
We do not provide exchanges for size or color. We do however, accept returns/refusals @ the time of delivery, while delivery truck still on sight
2.10 I have not received my delivery, what should I do?
Kindly drop an email to our Customer Service Team at firstname.lastname@example.org
2.11 Will there be an additional charge for redelivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
2.12 I have yet to receive my delivery within the stipulated time frame. Whom can I contact?
You may check the status of your delivery via text or WhatsApp @ +1-305-387-6488. Alternatively, you may drop us an email at email@example.com and we will assist you further.